Shipping Policy

Shipping Policy for Perishable Items

Thank you for shopping with us! To ensure that you receive the best quality of our perishable products, we’ve developed a shipping policy to make the process smooth and transparent. Please review the details below:

Processing & Shipping Times

At Scrum’s Sugar, we take pride in preparing our desserts fresh for every order. Please review our shipping timelines below:

Processing Time: Orders for cookies will be processed and shipped within 1 to 2 business days after payment confirmation.

Weekend Orders: Orders placed on weekends will be processed the following Monday.

Local Orders: Local customers must allow 1 to 2 days for order processing before pickup or delivery.

Shipping Methods & Delivery Estimates

We currently ship cookies via standard shipping services to ensure they arrive fresh and intact.

Delivery times depend on your location and the selected shipping carrier. Once your order has been shipped, you will receive a tracking number via email.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. Please allow a few hours for tracking information to update.

Shipping Restrictions

We currently do not ship internationally.

Scrum’s Sugar is not responsible for shipping delays caused by the carrier, incorrect addresses, or weather conditions. Please ensure your shipping details are accurate at checkout.

Damages & Issues

If your order arrives damaged or incorrect, please contact us at info@scrumssugar.com within 48 hours of delivery with photos of the issue. We’ll do our best to resolve the situation!

For any questions regarding shipping, feel free to reach out to us at info@scrumssugar.com.

Thank you for choosing Scrum’s Sugar!