Refund Policy

Refund Policy for Perishable Products

Thank you for shopping with us! We take great care in ensuring the quality and freshness of our perishable products. Due to the nature of perishable goods, please review our refund policy below to ensure a clear understanding of your rights and our procedures.

1. Refund Eligibility

  • Non-Refundable Items: All perishable products, including but not limited to food, flowers, and other items with a limited shelf life, are not eligible for a refund, except in cases of defective or damaged products upon arrival.

  • Conditions for Refund: If your perishable product arrives damaged, spoiled, or otherwise unfit for consumption, please contact us within 24 hours of delivery with supporting evidence (photos of the damaged product, packaging, and delivery details). If the issue is confirmed, we will provide a refund or replacement.

2. Return Process

  • Do Not Return: Due to hygiene and safety reasons, we do not accept returns of perishable products.

  • Contact Us Immediately: If there is an issue with your order, please contact our customer service team immediately at @info@scrumssugar.com or 717-356-0989. We will guide you through the next steps.

3. Replacement or Refund

  • Replacement: If your perishable product is damaged or spoiled, we will offer a replacement product where possible.

  • Refund: If a replacement is not possible, we will issue a full refund for the affected product(s).

4. Delivery Issues

  • If there is a delay or error in delivery that results in the degradation of the product (e.g., spoilage, damage), we will work with you to resolve the situation. Please report the issue immediately upon receipt.

5. Exemptions

  • We are unable to offer refunds or replacements for perishable products in cases where the issue is due to mishandling after delivery, including improper storage or failure to consume the product within its intended use-by date.

6. Contact Information

For any issues related to refunds or replacements, please contact us at:

  • Email: info@scrumssugar.com

Thank you for your understanding!