Privacy policy

Privacy Policy

At Scrums & Sugar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website, products, and services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information when you use our website and services:

  • Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, phone number, shipping address, payment information, and other details necessary for processing your order.

  • Payment Information: We may collect payment information such as credit/debit card details or other payment methods to process your transactions. We use secure payment processors to handle this data.

  • Usage Data: We collect data about how you interact with our website, including your IP address, browser type, pages visited, time spent on the site, and other diagnostic data to help improve the performance and user experience of our website.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, track the effectiveness of our advertisements, and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment information to process and fulfill your orders, including shipping and customer support.

  • To Improve Our Services: We analyze usage data to improve the functionality and performance of our website and ensure a better user experience.

  • To Communicate with You: We may use your contact information to send order updates, promotional offers, and other relevant communications. You can opt out of marketing emails at any time.

  • To Prevent Fraud and Security Risks: We use the information to detect and prevent fraud, protect against security breaches, and comply with applicable laws and regulations.

3. How We Protect Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it, including:

  • Encryption: Sensitive information such as payment details is encrypted using SSL (Secure Socket Layer) technology to ensure secure transmission.

  • Access Control: We restrict access to your personal data to authorized employees or third-party service providers who need it for legitimate business purposes.

  • Regular Audits: We regularly review and update our security procedures to help ensure your data remains secure.

Despite these measures, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist us with payment processing, order fulfillment, website analytics, or other business operations. These third parties are obligated to protect your data and use it only for the purposes for which it was provided.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal obligations, or to protect our rights and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access, update, or correct your personal information by logging into your account or contacting us directly.

  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us.

  • Data Deletion: You can request that we delete your personal data, subject to applicable legal obligations.

Please note that we may need to retain certain information for legal, financial, or business purposes, even after you request its deletion.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Policy periodically to stay informed about how we are protecting your information. By continuing to use our website and services after the changes are posted, you agree to the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

  • Email: info@scrumssugar.com