Scrums & Sugar

Terms and Conditions

Last updated: 11/2025

By booking or purchasing from Scrums & Sugar, you agree to the following terms and conditions. Please read them carefully before placing your order or booking our services.

1. Bookings & Deposits

A 50% non-refundable deposit is required to secure your event date.
The remaining balance is due 3 days before your event.
Your booking is not confirmed until your deposit is received.

2. Cancellations & Rescheduling

Deposits are non-refundable, but you may reschedule your event once (subject to availability) within 6 months of the original date.
Cancellations made less than 3 days before the event may result in the full balance being due.

3. Service Area & Travel

Travel within 20 miles of Red Lion, PA is included in all packages.
Additional mileage is charged at $1 per mile (round trip) beyond that area.

4. Setup & Cleanup

Our team arrives 30–45 minutes before service to set up.
Cleanup takes approximately 20–30 minutes after service ends.
Additional service time may be added for $50 per hour if requested in advance or extended on-site.

5. Payments

We accept cash, card, and online payments. Payments are processed securely through our payment system.

6. Liability

Scrums & Sugar is not responsible for:

Delays or cancellations due to weather, power outages, or circumstances beyond our control
Allergic reactions — all customers are responsible for informing us of any allergies before booking or ordering

7. Use of Website

All text, images, and content on www.scrumssugar.com are the property of Scrums & Sugar and may not be copied or used without permission.

8. Updates

We may update these terms from time to time. Any changes will be reflected on this page with a new “Last Updated” date.

Return and Refund Policy

Last updated: 11/2025

At Scrums & Sugar, every treat is made fresh and prepared with care. Because our products are custom-made and perishable, all sales are considered final once payment is completed. However, we always want you to be happy with your order — so please read our policy below.

1. Custom Orders & Events

A 50% non-refundable deposit is required to secure your order or event date.
The remaining balance is due 3 days before your event.
Once production has started or ingredients have been purchased, no refunds can be issued.
In the event you need to reschedule, your deposit may be applied toward a new date (based on availability) within 6 months.

2. Cancellations

If you cancel more than 3 days before your event, your deposit can be applied to a future booking.
Cancellations made within 3 days of the event are non-refundable, as your order and time slot have already been reserved.

3. Product Satisfaction

We take pride in providing high-quality desserts and excellent service.
If you ever experience an issue with your order (such as damage during delivery or an error in the product received), please contact us within 24 hours of pickup or delivery at info@scrumssugar.com.
We’ll review your concern and, if appropriate, offer a partial credit or replacement for a future order.

4. Non-Returnable Items

Due to food safety regulations, we cannot accept returns on any edible products once they have been picked up, delivered, or served.

5. Refund Processing

If a refund is approved, it will be processed to your original payment method within 5–7 business days.

6. Contact Us

If you have any questions about this policy, please reach out to:
📧 info@scrumssugar.com
🌐 www.scrumssugar.com